Jayne Hall of Holistic Harmony complies with the obligations of the General Data Protection Regulation (GDPR) by keeping personal data up to date; by storing (and destroying it) securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate measures are in place to protect personal data.
Client’s Personal data is used for the following purposes.
- To deliver the services that clients have requested.
- To contact those clients as necessary in accordance with the services they have requested.
- To contact clients to ascertain their opinions on the service they received.
- To maintain accounts and records.
NB- In the event that my recorded data is used for research purposes, my own supervision, or for the instruction or tuition of students or the development of any learning material, all such data will be anonymised to the extent that individuals cannot be identified. Should a client indicate that their data should not be used for these purposes, it will not be used.
Individual personal data will never be passed to a third party without the express consent of the respective client. Exceptions are where there is a risk to the therapist’s safety, that of the client, the client’s family or other members of the public or where it is necessary for legal requirements or legal action.
In accordance with my need to maintain the possibility of access to client data, as a result of returning clients or those who wish to lodge a complaint in respect to my professional services, I retain the data for a minimum period of 7 years. For clients under the age of 18, data will be retained until their 25th birthday.
My Lawful Basis for processing Client Information.
The client has given clear consent to me to process their personal data for a specific purpose. (To provide a client with the best possible treatment options and advice). As I hold special category data, the Additional Condition under which I hold and use this information is: for me to fulfil my role as a health care practitioner.
Your Rights and your Personal Data
Unless subject to an exemption under GDPR, you have the following rights with respect to your data:
- The right to request a copy of the personal data that Jayne Hall holds about you.
- The right to request that Jayne Hall corrects any personal data if it is found to be inaccurate or out of date.
- The right to request your personal data is erased where it is no longer necessary for Jayne Hall to retain such data.
- The right to withdraw your consent to the processing at any time.
- The right to request that Jayne Hall provides you with your personal data and where possible to transmit that data directly to another controller (the right to portability).
- The right where there is a dispute in relation for the accuracy or processing of your personal data to request a restriction is placed on further processing.
- The right to object to the processing of personal data (where applicable)
- The right to lodge a complaint with the Information Commissioner’s Office (ICO)
The client has the right to complain to the Information Commissioner’s Office (ICO) if they think there is a problem with how their data is being handled.
- If you don’t agree to Jayne Hall keeping records of information about you and your treatments, or if you don’t allow the information to be used in the way needed, you may not be eligible for therapy.
- Jayne Hall will keep records of your treatments for 7 years
- Jayne Hall can move records between computers and IT systems, as long as your details are protected from being seen by others without your permission.
- A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
- Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
- Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
Cookies used by our service providers
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
Blocking all cookies will have a negative impact upon the usability of many websites.
If you block cookies, you will not be able to use all the features on our website.